D.R.A. Technologies Corporation

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Customer Service

  • Shipping & Delivery

    We normally ship to you within 2-3 days unless an item is out of stock.

    You may call our Customer Service line for approximate lead times. Please note that all leadtime are estimates. Please also note that some items are unique, hard to obtain, or one-of-a-kind, so Plumsted reserves the right to cancel your order should an item not be available to ship.

    We do not guarantee that boxes and cases will arrive intact (damaged goods are reported to the carrier). We do insure the contents against loss and damage.

    We will not charge your credit card until your product ships, except for certain special orders.

    We ship UPS, FedEx and US POSTAL. If you need faster shipment, we can ship 2nd Day or Next Day for an extra charge. Alaska and Hawaii residents - your order MUST ship 2nd day or faster. Products that have free shipping only applies to the lower 48 states. All firearms are shipped 2nd Day with an adult signature required.

    We make every effort to get your order shipped as fast as possible. In some circumstances, especially during sales and after weekends, we may not get your order shipped in the time specified. Please rest assured that we will ship your item as soon as we can.

    Incorrect items: If a product is not the product that you ordered, Plumsted will either replace the product or give you a full refund if returned within 10 days of receipt. Plumsted cannot replace products that have been used, unless they are covered under the manufacturer's warranty, you will send these items directly to the manufacturer for replacement.

    We do not accept refunds on scopes, binoculars, flashlights, software, DVD’s or hearing protectors.

    Special Order Items may not be returned

  • Returns & Replacements

    Incorrect items: If a product is not the product that you ordered, Plumsted will either replace the product or give you a full refund if returned within 10 days of receipt. Impact cannot replace products that have been used, unless they are covered under the manufacturer's warranty, you will send these items directly to the manufacturer for replacement. Note: We do not accept refunds on scopes, binoculars, flashlights, software, DVD’s or hearing protectors. Special Order Items may not be returned.

    • Firearms are non-returnable and non-refundable. 
    • Manufacturer Warranty & Service: In some cases, it may be best to send your firearm directly to the manufacturer for repair or adjustment. Some manufacturers offer superior service and we may direct you in this regard, depending on the brand.
    • Electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement. No refunds or returns are accepted on these types of items. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer. Please consult your owner’s manual for warranty information, or call us for instructions.
    • If you are not satisfied with your Accessory Product (other than exceptions such as firearms, electronic devices, optics etc.), you may return it within 10 days for a full refund, less shipping costs (and fees) and restocking fees (20% minimum restocking fee*). Item must be unused and in 100% original condition with all labels and papers intact. You must have a 'Return Authorization Number' (RMA) before returning the item. Contact us by phone or email for an RMA- BEFORE YOU RETURN THE PRODUCT! Accessories include (but are not limited to): Holsters, Belts, Knives, Cleaning Supplies, Firearm Add-Ons. *Restocking fees: All returns will be charge a twenty percent restocking fee. Left Handed Items are special order items, and are not returnable. Left Handed Orders May Not Be Cancelled.